Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you interact with our services.

1.1 Personal Information You Provide

When you contact us or engage our services, we may collect:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, company size, project requirements
• Communication Data: Messages, feedback, and correspondence with our team
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Project Materials: Content, images, documents, and assets you provide for your projects

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, navigation paths, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for various purposes:

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email communication services
• Analytics and performance monitoring
• Cloud storage and data management

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes
• Enforce our agreements
• Protect the rights, property, or safety of our company, clients, or others
• Prevent fraud or security threats

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff trained on data protection and security practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active Clients: Information retained for the duration of our business relationship
• Former Clients: Project files and communications retained for up to 7 years for legal and tax purposes
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Typically retained for 26 months

After the retention period, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information we hold
• Receive your data in a structured, commonly used format

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for processing activities

7.4 Objection and Restriction

• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances

7.5 Marketing Opt-Out

• Unsubscribe from marketing communications at any time
• Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visitors across websites for advertising purposes

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Clear all cookies when closing the browser
• Enable private/incognito browsing mode

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may integrate with include:

• Social media platforms (for social sharing features)
• Payment processors (for secure transactions)
• Analytics services (Google Analytics, etc.)
• Communication tools (WhatsApp, email services)

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Your explicit consent for the transfer

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Effective Date" at the top of this policy
• We will notify you of material changes via email or website notice
• Your continued use of our services after changes constitutes acceptance
• We recommend reviewing this policy periodically

13. Data Protection Officer

For questions about this Privacy Policy or our data practices, you can contact our Data Protection Officer:

14. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving any privacy concerns promptly and fairly.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or supervisory body.